Refund policy

RETURN & REFUND POLICY

OUR "EMPTY TIN" GUARANTEE (FIRST ORDERS)
We believe in our Mushroom Clarity Strips so much that we offer a 60-Day "Empty Tin" Money-Back Guarantee on your first order.
We don't want you to keep a product that doesn't work for you. If you don't love the taste or feel the focus, you can request a refund within 60 days of receiving your order.

Condition: This guarantee covers one tin only. You must have tried the product — used the strips — before requesting a refund; it covers "I tried it and it didn't work for me," not an unopened or untried product. You do not need to return the tin to get a refund; you can use every single strip first.

One Tin Limit: If your first order included more than one tin (e.g., a multi-tin bundle), the Empty Tin Guarantee applies to one tin only. Any additional tins in that order fall under Standard Returns below.

How to Claim: Email us at support@myshroomritual.com with your order number and confirm that you tried the product and it didn't work for you. We will process your refund immediately.

STANDARD RETURNS (REPEAT ORDERS & UNOPENED ITEMS)
For repeat orders or additional unopened items beyond your first tin, our standard return policy applies:

Window: You have 30 days after receiving your item to request a return.

Condition: To be eligible for a return on repeat orders, your item must be unopened, in the same condition that you received it, and in its original packaging (sealed).

Process: To start a return, contact us at support@myshroomritual.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Gift Cards: Unfortunately, we cannot accept returns on gift cards.Sale Items: Only regular priced items may be refunded; sale items are refunded at our discretion unless covered by the "Empty Tin" guarantee.

EU 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unopened and in its original packaging. You'll also need the receipt or proof of purchase. (Note: Our 60-Day Guarantee offers you protection superior to this legal minimum, but this right remains available to you).

REFUNDS
We will notify you once we've received and inspected your return (for standard returns), or once we have processed your email claim (for the Empty Tin Guarantee).

• Approval: If approved, you'll be automatically refunded on your original payment method within 10 business days.
• Bank Delays: Please remember it can take some time for your bank or credit card company to process and post the refund too.
• Late Refunds: If more than 15 business days have passed since we've approved your return, please contact us at support@myshroomritual.com.